Terms & Conditions

Changes to Orders:
Any changes to the PO must be made in writing and must be received prior to final order approval for changes to become effective.  Faxing a request without any confirmation will not be considered a valid change and the customer will be billed for the original order placed.  Customer is responsible for any and all incurred costs prior to the change request and approval.  If the customer does not receive a confirmation of the change, it may not have been received or approved.

Order Cancellations:
There is a $15.00 charge for cancelled orders. Requests for any cancellation must be made in writing and must be approved by The Roberts Group. It may not be possible to cancel some orders depending on where the order is in the process. The customer is responsible for any incurred costs such as setup, printing, proofs, artwork, packaging and any other expenses incurred by the factory.

Pricing Disclaimer:
All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

Rush Orders: 
Most factories charge extra for rush orders. Production time starts after all approvals have been received.

Repeat Orders:
Repeat orders may be subject to a repeat order charge. Repeat set up charges are free for all in stock orders. Overseas orders may have higher repeat set up charges, contact customer service for complete repeat order policies. Artwork will be kept on file for 24 months. Repeat orders after 24 months will be treated as a new order.

Artwork:
An additional fee of $40 per hour will be applied for changes to the artwork. Changes include slight recreations, clean up and copy changes. Copy changes are $25 each. The art department can typeset straight line copy with readily available fonts, but this will require a paper proof charge of $10. The art department prefers to receive digital artwork via email in MAC or PC formatted EPS files created in Adobe Illustrator (version 11/cs or lower), Adobe Photoshop (version 11/cs or lower) or Corel Draw (version 11 or lower). For the best image output, VECTOR ART IS ALWAYS PREFERRED. Any artwork specifying a PMS color must be sent as vector art, no exceptions. All text must be outlined or converted to curves and larger than 6pt font and any placed images must be linked when saved.

Emailing Art Files:
All art files should be sent to artwork@robertsgrouponline.com with the PO number for the order in the subject line. Please include customer name, phone number and contact information in the body of the email. The art department is not responsible for poor quality or unreadable artwork. Artwork delays will affect the order’s production and delivery schedule.

Artwork Approvals:
It is of the utmost importance to approve paper and product proofs as soon as possible in order to meet delivery dates. If approvals are delayed, rush charges and/or expedited freight charges may be required at the customer’s expense to meet a specific delivery date. Proofs must be approved within 24 hours of their receipt in order to hold a production schedule time and inventory.

PMS Color Match Charge:
If you require a specific PMS color for order, there may be an additional charge. Otherwise, one of our standard colors will be used. Please call for specifics on the item you are looking at.

Sample Request Information:
We provide random, imprinted samples based upon the catalog EQP price. NC State Marketplace users will receive up to $5.00 of random, imprinted samples based on catalog EQP pricing for free. Blank samples are always billed at the 2500 piece price and are never given away for free. Customer is responsible for all sample shipping charges and the customer must provide a shipping account number. Sample sales are final and non returnable or refundable. Contact us to order a sample.